RESERVATION POLICIES

Visit Riviera Maya a division of Intermar Cancun Travel

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Rates are quoted in different currencies which are accordingly highlighted at all times. Rates shown in Mexican Pesos will be charged in Mexican Pesos, all other currencies will be converted to US dollars at the exchange rate on the date of the transaction. Please note that the amount which will be posted on your monthly billing statement can differ up to three percent due to fluctuating international currency exchange rates. We cannot be held responsible for fluctuating exchange rates and by accepting these policies you acknowledge that you have been advised of the exchange rate fluctuations and agree to our processing the transaction in US dollars. The corresponding reservation amount will immediately be charged to your credit card once submitted and reservation status shows confirmed. Please note that your billing statement will read Intermar Cancun Travel. All reservations are subject to availability at the time of reservation processing. Availability cannot be guaranteed until full payment is received. For some reservations (accordingly highlighted before entering your contact and credit card details) we have to verify availability directly with the suppliers reservation department before confirming to you. We ask for a maximum of 48 hours of such availability check and confirmat. The rates displayed are valid only for the date of your quote. If reserved, these rates will apply for your charge, if not they may vary without prior notice. A reservation is considered complete once you have a confirmation number and the according charge has been applied. By reserving you confirm having accepted our reservation and cancellation policies. Your verbal and/or written authorization to use your credit card number for payment indicates your compliance with our reservation and billing policies, whether or not you have actually signed the appropriate draft. To avoid any inconveniences you must print your reservation voucher and present it at the moment of using the reserved service. If you want to change or cancel your reservation please contact your assigned Travel Consultant (mentioned at the moment of reserving) together with your reservation and/or confirmation number. Cancellation requests have to be received in writing. Any change is subject to availability and re-quoting of rates;

cancellations are subject to our cancellation policies.

If Services correct price is lower than our stated price, we charge the lower amount. If an item's correct price is higher than our stated price, we will contact you for instructions or cancel your order and notify you of such cancellation. In case of wrong information had been provided We will do its best efforts to correct the information, however, cannot be held responsible for indemnifications of inconveniences caused by such mistake. In these cases you have the option to cancel without any penalizations.

We makes arrangements with suppliers who provide travel services such as but not limited to hotels, ground transportation, sightseeing or other activities included in your tour. Although we try our best to choose the most reputable suppliers, We cannot be held responsible for their acts and omissions. The travel services are subject to the conditions imposed by these suppliers, and their liability may, in turn, be limited by their tariffs and conditions of service. We acts only in the capacity of agent for the client or for the supplier of the goods and services rendered and as such, mains no control over the personnel, equipment, operations or goods of the supplier.

We will not assume responsibility for any claims, costs or expenses arising out of personal or third party injury, accidents or death, loss or damage of personal property, loss of enjoyment, upset, disappointment, distress or frustration, whenever physical or mental, resulting from any of the following:

(a) The act or omission of any party other than visitrivieramaya or its employees;
(b) Sickness, theft, labor disputes, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond visitrivieramaya direct control;
(c) Your failure to obtain the documentation required for your trip such as, but not limited to, passports, visas and certificates, in which case you will also not be entitled to any refund;
(d) Your failure to follow instructions including but not limited to airport departure times, check-in and check-out dates and times, voucher redemption policies;
(e) Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or change the travel services at our discretion, but will try to substitute comparable services. If we must completely cancel your reservation, visitrivieramayas liability will be limited to a refund of all monies paid to visitrivieramaya;
(f) A full refund, however, will not be honored in situations where travel must be cancelled, interrupted and/or postponed by visitrivieramaya for reasons which are beyond its control (force majeure situations, such as but not limited to weather, hurricane, earthquakes, acts of terrorism, etc.) and where visitrivieramayas contractual obligations with its suppliers does not allow it to obtain reimbursement of the sum paid, or to be paid, to the supplier on behalf of the customer. In any case, a 10% administrational fee of the total amount of the reservation can be retained at the discretion of Us.

We herewith states that
(a) Photographs shown are representational only and do not guarantee that everything will be exactly as depicted upon arrival;
(b) Hotel and service star ratings are based on Wes interpretation and may differ from ratings reported elsewhere;
(c) travel service descriptions are updated at the best Us. knowledge but do not guarantee that everything will be exactly as described upon arrival;
(d) We reserves the right to decline any client at any time; (e) Written notice or any claim against Us must be received no later than fourteen (14) days after your return from your trip.

Cancellation Policies:
Hotel Reservations:
At the moment of reserving, the applicable hotels specific cancellation policy will be displayed. Following our general hotel reservations policies, applicable to most of the hotels:
Reservations cancelled 15 days or more prior to arrival date are subject to a charge of 10% of the total amount of the reservation
Reservations cancelled 14 to 3 days prior to arrival date are subject to a 2 night charge.
Reservations cancelled 2 to 0 days prior to arrival date, "No shows" and early departures are 100% non-refundable.


Tours & Transportation
At the moment of reserving, the applicable tours and transportations specific cancellation policy will be displayed. Following our general tour and transportation reservations policies, applicable to most of the tours and transportations:
Reservations cancelled 3 days or more prior to the scheduled service are subject to a charge of 10% of the total amount of the reservation.
Reservations cancelled 2 to 0 days prior to the scheduled service or "No shows" are 100 % non-refundable.